At Anarkali Suit Sales, we blend traditional South Asian craftsmanship with contemporary elegance to bring you exquisite ethnic wear. Our shipping and returns policies are designed with the same care and attention to detail that goes into every hand-embroidered piece in our collections.

Shipping Information

Order Processing & Delivery Timelines

Each of our garments is carefully inspected before shipping:

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

We ship worldwide (excluding some Asian regions and remote areas).

Our Hassle-Free Returns Policy

We want you to love your Anarkali suit, Kurta set, or traditional ensemble as much as we loved creating it. If you’re not completely satisfied, our flexible returns policy ensures a seamless experience.

Return Eligibility

We accept returns and exchanges within 15 days of receiving your order. To qualify:

  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be intact
  • Must include original invoice

Non-Returnable Items:

  • Custom-made or altered items
  • Special occasion wear (Sharara Suits and heavily embellished pieces) with visible signs of wear
  • Items marked as “Final Sale”

Simple 3-Step Return Process

Step 1: Request Authorization

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Anarkali Suit Sales Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item Name: [Product Name]
Reason: [Reason for Return]
I prefer: ☐ Refund ☐ Exchange for [Alternative Product/Size]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Item

Once approved, carefully repackage the item in its original packaging with all protective coverings. Include the original invoice copy.

Step 3: Ship Your Return

Ship the package to our atelier at:

Anarkali Suit Sales Returns
1528 Hamill Avenue
San Diego, US 92121

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 3-5 business days after approval
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus any original shipping costs

Exchange Process

  • We’ll ship your new item once the return is received and approved
  • Standard shipping charges apply for the new shipment
  • If the exchange item costs more, you’ll be invoiced for the difference

International Returns

For our global clientele (excluding some Asian regions):

  • All customs duties and taxes for returns are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid additional charges
  • International refunds may take 7-10 additional days to reflect in your account

Customer Care Tip

For faster service, include your order number in all communications and package labels. Our team typically responds within 24-48 hours (excluding weekends).

We appreciate your trust in Anarkali Suit Sales for your ethnic fashion needs. Our policies reflect our commitment to quality and customer satisfaction, mirroring the craftsmanship in every hand-embroidered piece we create.