At Anarkali Suit Sales, we take pride in crafting ethnic wear that celebrates South Asian heritage with contemporary elegance. We want you to be completely satisfied with your purchase of our handcrafted Anarkali Suits, Fit and Flare Dresses, Kurta Sets, and other traditional ensembles. If for any reason you’re not delighted, our flexible returns policy ensures a seamless experience.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags and packaging intact
  • Accompanied by the original invoice

Important Note: Due to the delicate nature of hand-embroidered garments, we cannot accept returns on:

  • Custom-made or altered items
  • Special occasion wear (Sharara Suits and heavily embellished pieces) with visible signs of wear
  • Items marked as “Final Sale”

Easy Return Process

Step 1: Request Authorization

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Anarkali Suit Sales Team,

I would like to request a return/exchange for my recent order #[Your Order Number].
Item Name: [Product Name]
Reason: [Reason for Return]
I prefer: ☐ Refund ☐ Exchange for [Alternative Product/Size]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Item

Once approved, carefully repackage the item in its original packaging with all protective coverings. Include the original invoice copy.

Step 3: Ship Your Return

Ship the package to our atelier at:

Anarkali Suit Sales Returns
1528 Hamill Avenue
San Diego, US 92121

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 3-5 business days after approval
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus any original shipping costs

Exchange Process

For exchanges:

  • We’ll ship your new item once the return is received and approved
  • Standard shipping charges apply for the new shipment
  • If the exchange item costs more, you’ll be invoiced for the difference

International Returns

For our global clientele (excluding some Asian regions):

  • All customs duties and taxes for returns are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid additional charges
  • International refunds may take 7-10 additional days to reflect in your account

Customer Care Tip: For faster service, include your order number in all communications and package labels. Our team typically responds within 24-48 hours (excluding weekends).

We appreciate your trust in Anarkali Suit Sales for your ethnic fashion needs. Our returns policy reflects the same care and attention to detail that goes into every handcrafted piece in our collections.