Welcome to Anarkali Suit Sales’ FAQ section! We’re delighted you’re exploring the world of South Asian ethnic wear with us. Below you’ll find answers to our most commonly asked questions about our elegant ensembles, global delivery, and shopping experience.

About Our Products

What types of ethnic wear do you specialize in?
We specialize in handcrafted South Asian ethnic wear including:
  • Anarkali Suits – Flowing, regal silhouettes perfect for special occasions
  • Fit and Flare Dresses – Contemporary takes on traditional styles
  • Kurta Straight Pant Sets – Elegant and comfortable everyday wear
  • Maxi Dresses – Graceful floor-length designs
  • Sharara Suits – Voluminous bottoms paired with exquisite tops
Each piece reflects authentic craftsmanship with modern elegance.
How do I determine my correct size?
We provide detailed sizing guides for each product category to help you find the perfect fit. Since our garments follow traditional South Asian measurements, we recommend:
  • Taking your measurements while wearing similar undergarments to what you’ll wear with the outfit
  • Comparing your measurements to our size charts (provided on each product page)
  • When between sizes, consider the garment’s fabric – choose larger for non-stretch fabrics
Our customer service team at [email protected] can also provide personalized sizing advice.
Are your garments ready-to-wear or made-to-order?
All our ensembles are ready-to-wear and typically ship within 1-2 business days after ordering. We maintain a curated collection of high-quality, handcrafted pieces that undergo thorough quality checks before dispatch.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed through encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We never store complete credit card details on our servers. For additional security, we recommend PayPal which allows you to pay without sharing your financial information with merchants.
Do you offer gift wrapping or special packaging?
While we don’t offer traditional gift wrapping, all our garments arrive in premium protective packaging that showcases their elegance. Each piece is carefully folded with tissue paper and placed in our signature garment bags to ensure it arrives in pristine condition. If you’re sending a gift, you may include a gift message during checkout.

Shipping & Delivery

Where do you ship?
We proudly offer reliable international delivery to most countries worldwide (excluding some Asian and remote regions). Our San Diego-based operation allows us to efficiently serve customers across North America, Europe, Australia, and other global destinations.
What are my shipping options?
We offer two convenient shipping methods:

Standard Shipping (Recommended)
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Cost: $12.95 USD (regardless of order value)
Ideal for special occasions with approaching dates

Free Shipping
Carrier: EMS (Economy Mail Service)
Delivery Time: 15-25 business days after dispatch
Cost: FREE for orders over $50 USD
Ideal for planned purchases where timeline is flexible

Please note that delivery times are estimates and may vary based on customs processing in your country.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can follow your package’s journey using the carrier’s website (DHL, FedEx, or EMS depending on your chosen shipping method). If you have any questions about your shipment’s status, our customer service team is happy to assist.
Do I need to pay customs or import duties?
While we handle all export documentation, some countries may charge import duties or taxes. These fees are the customer’s responsibility and vary by destination country. We declare the full value of all shipments as required by international law. For estimates of potential fees, we recommend contacting your local customs office.

Returns & Exchanges

What is your return policy?
We want you to love your ethnic wear as much as we do. Our return policy includes:
  • 15-day return window from the date of delivery
  • Items must be in original, unworn condition with all tags attached
  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Custom or sale items may have different return conditions
To initiate a return, please email us at [email protected] with your order number and reason for return.
Can I exchange an item for a different size or style?
We currently don’t offer direct exchanges. For a different size or style, we recommend returning the original item (following our return policy) and placing a new order. This ensures you receive your preferred item as quickly as possible.
What if my item arrives damaged or incorrect?
In the rare case that an item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Additional Information

How do I care for my ethnic wear?
To maintain the beauty of your garments:
  • Check individual care labels for specific instructions
  • Most delicate embroidered pieces should be dry cleaned
  • For hand-washable items, use cold water and mild detergent
  • Lay flat to dry to preserve shape and embroidery
  • Store in breathable garment bags, never plastic
  • Iron on low heat with a cloth barrier for embellished areas
Proper care will ensure your ethnic wear remains stunning for years.
Do you offer styling advice for your ensembles?
Absolutely! Our team is passionate about helping you style your ethnic wear. Whether you need advice on accessorizing an Anarkali for a wedding or styling a Kurta set for everyday elegance, email us at [email protected]. We’re happy to share traditional and contemporary styling tips.
How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends and holidays). For reference, please include your order number in any inquiries about existing orders.

Mailing Address:
Anarkali Suit Sales
1528 Hamill Avenue
San Diego, US 92121

We hope this FAQ has answered your questions about shopping with Anarkali Suit Sales. If you need any further assistance, please don’t hesitate to reach out. We’re committed to making your experience with South Asian ethnic wear as seamless and enjoyable as possible.

Happy shopping from our traditional fashion family to yours!